Reference

Privacy Policy

We collect only what we need to run your account, verify deposits through Touch 'n Go eWallet, Boost, or GrabPay, and keep the platform secure. Your information stays with us unless local law requires otherwise.

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PRIVACY HELP

Privacy Questions

If you want to review the information we hold, request a correction, or ask us to delete your account data, reach us through any of these channels. Response time is usually one business day for data-access requests and up to five business days for deletion requests that require manual review.

Team online

Live chat

Open the chat widget in your account dashboard, select Privacy Request from the menu, and describe what you need — a copy of your data, a correction to your contact details, or account closure. An agent will confirm your identity with a one-time PIN sent to your registered phone number before processing the request.

Email support

Send your request to the support address listed in your account settings. Include your account username and a brief description of what you're asking for. We'll reply from the same domain to verify the request, then send your data export or deletion confirmation within the timeframe above.

Account settings

Log in, navigate to Privacy & Data in the settings menu, and use the self-service tools to download a copy of your transaction history, update marketing preferences, or submit a deletion request. Deletion requests trigger a seven-day cooling-off period during which you can cancel; after that your account closes and data is archived according to legal retention rules.

DATA PRACTICES

How We Protect Your Information

We encrypt payment data in transit and at rest, limit access to customer information to staff who need it to verify transactions or answer support tickets, and log every internal access event for audit purposes. Passwords are hashed so even our team can't read them, and we require a fresh OTP each time you withdraw funds to confirm it's really you.

Encryption

All traffic between your device and our servers runs over TLS; sensitive fields like payment references and identity documents are encrypted in the database using AES-256. We rotate encryption keys quarterly and store backups in a separate, access-controlled environment.

Access control

Customer-data access is role-based: finance staff see transaction records, support agents see contact details and chat history, and developers work with anonymised test data. Every query is logged with a timestamp and employee ID, and we audit logs monthly to catch any unusual patterns.

Retention periods

Active account data remains available while you use the platform; transaction records are kept for six years to meet anti-money-laundering requirements in Malaysia; marketing lists are purged within thirty days of an opt-out request. Closed accounts enter a six-year archive, then all identifiable data is permanently deleted.

Third-party processors

Payment processors like Touch 'n Go eWallet, Boost, and GrabPay handle your wallet credentials under their own privacy policies; we receive only a transaction reference and confirmation. Game studios see anonymised session IDs, not your real name or contact details. We don't share data with advertisers or data brokers.

Privacy FAQ

We collect your full name, date of birth, phone number, and email address to create your account. When you make your first deposit we also ask for proof of identity — a photo of your IC or passport — to comply with Malaysia verification rules and prevent duplicate accounts.

We share transaction references with payment processors like Touch 'n Go eWallet, Boost, and GrabPay so they can match incoming transfers to your account. We also disclose data to regulators or law enforcement when required by local law in Malaysia. We don't sell data to marketers or brokers.

Log in to your account, go to Privacy & Data in the settings menu, and click Download My Data. You'll receive a JSON file with your account details, transaction history, and support chat logs within twenty-four hours. For a more detailed export contact support via live chat.

Yes. Submit a deletion request through Account Settings or email support with your username. We'll close your account within seven days and archive your data for the legal retention period — six years for transaction records under Malaysia anti-money-laundering rules — then permanently delete everything.

We use session cookies to keep you logged in and remember your game-history filters; analytics cookies track page views and session length so we can improve navigation. You can block cookies in your browser, but that will log you out each time you close the tab. Marketing cookies are optional and can be disabled in your account preferences.

We don't store your Touch 'n Go eWallet, Boost, or GrabPay credentials — those stay with the payment provider. We log only the transaction reference, amount, and timestamp. All data in transit is encrypted with TLS, and sensitive fields in our database are encrypted at rest using AES-256.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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